Create a Website Account - Manage notification subscriptions, save form progress and more.   

SB 998 Water Shut Off Protection Act  

Information on SB 998

Senate Bill 998, also known as the Water Shutoff Protection Act, is a California law that aims to protect residential water customers from having their water service disconnected due to nonpayment without proper notice and opportunities to address the issue. The law requires water providers to offer payment assistance programs, provide clear billing notices, and wait at least 60 days of nonpayment before shutting off service. It ensures that customers are informed of their rights and have access to alternative payment arrangements to avoid service interruptions.

Documents

Important Information Regarding Your Water Service

  1. Important Information Regarding Your Water Service - Chinese (PDF)
  2. Important Information Regarding Your Water Service - English (PDF)
  3. Important Information Regarding Your Water Service - Korean (PDF)
  4. Important Information Regarding Your Water Service - Spanish (PDF)
  5. Important Information Regarding Your Water Service - Tagalog (PDF)
  6. Important Information Regarding Your Water Service - Vietnamese (PDF)

Water Service Discontinuation Policy

  1. Water Service Discontinuation Policy - Chinese (PDF)
  2. Water Service Discontinuation Policy - English (PDF)
  3. Water Service Discontinuation Policy - Korean (PDF)
  4. Water Service Discontinuation Policy - Spanish (PDF)
  5. Water Service Discontinuation Policy - Tagalog (PDF)
  6. Water Service Discontinuation Policy - Vietnamese (PDF)

Final Door Tag

  1. Final Door Tag - Chinese (PDF)
  2. Final Notice Door Tag - English (PDF)
  3. Final Door Tag - Korean (PDF)
  4. Final Door Tag - Spanish (PDF)
  5. Final Door Tag - Tagalog (PDF)
  6. Final Door Tag - Vietnamese (PDF)

Notice of Discontinued Service

  1. Notice of Discontinued Service - Chinese (PDF)
  2. Notice of Discontinued Service - English (PDF)
  3. Notice of Discontinued Service - Korean (PDF)
  4. Notice of Discontinued Service - Spanish (PDF)
  5. Notice of Discontinued Service - Tagalog (PDF)
  6. Notice of Discontinued Service - Vietnamese (PDF)

Shut-Off Notice

  1. Shut-Off Notice - Chinese (PDF)
  2. Shut-Off Notice - Korean (PDF)
  3. Shut-Off Notice - Spanish (PDF)
  4. Shut-Off Notice - Tagalog (PDF)
  5. Shut-Off Notice - Vietnamese (PDF)
  6. La Verne Shut Off Notice - English (PDF)

Number of Annual Residential Disconnections 

In 2024 La Verne disconnected 197 residential services for non-payment.

Government Websites by CivicPlus®
Arrow Left Arrow Right
Slideshow Left Arrow Slideshow Right Arrow